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Overview of Alexa Troubleshooting Guide

On the web page, you find almost complete Alexa Troubleshooting tips. If, at any point or issue, you find yourself in difficulty while troubleshooting Alexa? Then, don’t be fret! Contact our experts or chat with them anytime. We are here, 24*7.

General, WiFi, and Bluetooth Alexa and Amazon Echo Troubleshooting

  • Download the Alexa App
  • Set up Your Echo
  • What does the light on your Echo device mean?
  • Update the WiFi Settings for your Echo device
  • Pair or Unpair your phone or Bluetooth speaker to your echo device

Device Software and Hardware Alexa Troubleshooting

  • Alexa Device Software Versions
  • Check Your Echo Device’s Software Version
  • Update the Software on Your Echo Device
  • Change Your Echo Device’s Name

General, WiFi, and Bluetooth Alexa and Amazon Echo Troubleshooting

Troubleshoot 1:

Download the Alexa App



Solutions: To download the Alexa app, visit the ‘Google Play Store’ or the ‘Apple App Store’ on your smartphone.

  • Hit on the ‘Search Bar’ and type ‘Alexa’.
  • Search the app. Once you find it, simply download and install it.

That it! If you have any further more query related to Alexa app OS and software version compatibility? Then you can contact our Alexa troubleshooting experts anytime.

Troubleshoot 2:

Set Up Your Echo



Solutions: Run the Alexa app to set up your Amazon Echo device. Important Tip: Before the Amazon Echo setup, ensure that you are using the latest Alexa app.

  • Run the Alexa app.
  • Visit the ‘Settings’ menu.
  • Tap on the ‘Add Device’ option.
  • Select ‘Amazon Echo’.
  • Now follow the on-screen instruction to set up your Device.

Somehow, if you stuck while setting up your Amazon Echo and looking for troubleshooting Echo setup? Chat with our professional experts. Our team is always here to provide you with the best Amazon Echo troubleshooting tips.

Troubleshoot 3:

What do the lights on your Echo Device mean?


Solutions: The lights on your Amazon Echo describes the current status of the Device. Interesting Amazon Echo Skill: Just ask, “Alexa, What does your light mean?”

  • Yellow Ring Light: It indicates that a message or notification is waiting on your Alexa Echo device or smartphone. Or might be you have missed a reminder. So, just ask, “what are my messages?”
  • Blue: Alexa is processing your voice command.
  • Red: The camera/microphone on or off button was pressed.
  • Orange: Your Alexa Echo device is in setup mode.
  • Green: A call is coming on your smartphone.
  • Purple: An error occurred during the Echo setup or WiFi setup. Contact Echo Show troubleshooting experts.
  • White: The volume of your smartphone or Echo is adjusting.

Alexa Device Software Versions Solutions:

Troubleshoot 5: Pair and Unpair Your Phone or Bluetooth Speaker to Your Echo Device

Solutions: Use the Alexa app to pair or unpair your smartphone or Bluetooth speaker with your Echo Show or Echo device.

  • Open the ‘Alexa App’.
  • Select the ‘Devices’.
  • Select ‘Echo & Alexa’.
  • Now, from here, you can easily add or remove your smartphone or Bluetooth speakers.

Device Software and Hardware | Alexa Troubleshooting

Troubleshoot 1: Alexa Device Software Versions
Solutions:

  • Amazon Echo (1st Generation) – Latest Software Version: 653619520
  • Amazon Echo (2nd Generation) – Latest Software Version: 655636720
  • Amazon Echo (3rd Generation) – Latest Software version: 3926570372
  • Echo Connect – Latest Software Version: 100170020
  • Echo Dot (1st Generation) – Latest Software Version: 653619520
  • Echo Dot (2nd Generation) – Latest Software Version: 655636720
  • Echo Dot (3rd Generation) – Latest Software Version: 3926569348 or 3926570372
  • Echo Dot Kids Edition (2018 Edition) – Latest Software Version: 649649820
  • Echo Dot Kids Edition (2019 Edition) – Latest Software Version: 3389730436
  • Echo Plus (1st Generation) – Latest Software Version: 655636720
  • Echo Plus (2nd Generation) – Latest Software Version: 3926569348
  • Echo Show (1st Generation) – Latest Software Version: 655636620
  • Echo Show (2nd Generation) – Latest Software Version: 655636620
  • Echo Show 5 – Latest Software Version: 3926569348
  • Echo Show 8 – Latest Software version: 3926569348

For more details, you can contact Amazon Echo troubleshooting toll-free +1-888-998-9188 or chat with Echo Show troubleshooting experts.

Troubleshoot 2: Check Your Echo Device’s Software Version
Solutions: To view the current Amazon Echo software version follow the below-mentioned steps:

  • Open the Alexa app.
  • Select the ‘Devices’.
  • Hit on the ‘Echo & Alexa’ option.
  • Select your device, and then hit on the ‘About’ option to see your current Device’s software version.

Troubleshoot 3: Update the Software on Your Echo
Solutions: The Echo software or firmware upgrade is a typical process. Therefore, it’s right to concern Alexa troubleshooting experts to update the Amazon Echo firmware version. A minor mistake or error can shut down the complete Echo device. Might be you need to go for complete troubleshooting Alexa Echo setup. So, contact Amazon Echo experts.

Troubleshoot 4: Change Your Echo Device’s Name
Solutions: To change your Echo’s device name, you have to use the Amazon Alexa app.

  • Choose the ‘Devices’
  • Select the ‘Echo & Alexa’
  • Select your device model
  • Tap on the ‘Edit Name’ option

For more information on troubleshooting Alexa or the Echo device, you can reach our experts through our toll-free number +1-888-998-9188 or chat with our experts anytime!